Refund & Cancellation Policy

This Refund & Cancellation Policy outlines the terms under which refunds are granted and subscriptions may be cancelled for the E2X Education platform operated by E2X Infotech Private Limited ("Company").

Please read this Policy carefully before subscribing. By subscribing to E2X Education, you acknowledge that you have read, understood, and agree to this Policy.

2.1 Non-Refundable Subscription Fees: All subscription fees paid for E2X Education are generally non-refundable. Once a subscription period has commenced, fees for that period will not be refunded, except in the specific circumstances described in Section 3.

2.2 No Partial Refunds: We do not provide partial refunds for unused days within a subscription period. If you cancel during a billing period, your access continues until the end of that period and is not renewed thereafter.

2.3 Annual Subscriptions: Annual subscription payments are made upfront for the full year. If you cancel an annual subscription mid-year, no refund is provided for the unused months, except as stated in Section 3.

Refunds will be considered in the following specific situations:

3.1 Service Unavailability: If E2X Education experiences a verified outage lasting more than 72 continuous hours due to our infrastructure failure (not third-party factors), we will provide a prorated credit for the period of unavailability.

3.2 Duplicate Payment: If you are charged more than once for the same subscription period due to a payment processing error, the duplicate charge will be refunded in full within 7 business days.

3.3 Incorrect Billing: If you are charged an amount different from what was agreed upon in your subscription plan, the difference will be refunded.

3.4 Cancellation Within 7 Days (New Subscriptions Only): If you cancel within 7 days of your first-ever subscription activation and have not conducted live student data operations (beyond the initial setup), you may request a full refund of the first payment. This cooling-off period applies only to first-time subscribers and not to renewals or plan upgrades.

To request a refund, email us at e2xinfotech@gmail.com with:

• Your school name and registered email address
• Subscription plan and billing period
• Razorpay transaction ID
• Reason for the refund request

We will acknowledge your request within 2 business days and resolve it within 10 business days. Approved refunds are processed to the original payment method and may take 5-10 banking days to reflect.

5.1 Monthly Plans: Cancel any time before the next billing date to stop the subscription. Your access continues until the end of the current billing period.

5.2 Annual Plans: Provide written notice via email to e2xinfotech@gmail.com at least 30 days before the annual renewal date to cancel renewal. If notice is not provided, the subscription will auto-renew for the next annual period.

5.3 To Cancel: Send an email to e2xinfotech@gmail.com with your school name and subscription details. We do not support cancellation through the platform UI currently; all cancellations must be confirmed via email.

Upon cancellation of your subscription:

• Your access to E2X Education will be suspended at the end of the current billing period.
• You may request a full data export (student records, attendance, fee history, etc.) in Excel/PDF format within 90 days of cancellation.
• After 90 days, all your data will be permanently and irrecoverably deleted from our systems.

We strongly recommend exporting your data before cancellation to ensure continuity of your school records.

This Policy covers E2X Education subscription fees paid by schools (our clients), not fee payments made by parents/students to their school through E2X Education. School fee refunds to parents are governed by the individual school's own fee refund policy and are the sole responsibility of the school institution.

We may update this Policy from time to time. Changes will be notified to your registered email address and will take effect 14 days after notification.

For billing and refund queries:
E2X Infotech Private Limited
Email: e2xinfotech@gmail.com
Phone: +91 97921 31452 (Mon-Sat, 9AM-6PM IST)
Address: Unit 207, Tower B, ITHUM TOWER, Block A, Industrial Area, Sector 62, Noida, Uttar Pradesh 201309, India